Privacy Policy

At Rattana, we take privacy seriously. This policy describes how we collect, use, and look after the personal information you share with us when visiting our website or enquiring about our watch repair services. Please read it at your own pace — it is written to be clear and straightforward.

Who We Are

Rattana is a watch repair and restoration workshop based at 47 Phaya Thai Road, Ratchathewi, Bangkok 10400, Thailand. You can reach us at [email protected] or by telephone at +66 81 836 4072. When this policy refers to "we", "us", or "our", it means Rattana.

Information We Collect

When you use our contact form or send us an enquiry, we may collect:

• Your name
• Your email address
• Your phone number (if you choose to provide it)
• Details about your watch and the service you are considering

When you visit our website, we may also collect certain technical information automatically, such as your IP address, browser type, and the pages you view. This helps us understand how the site is being used and to keep it running well.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and discuss your service requirements
• Arrange and manage the servicing or restoration of your watch
• Keep a record of work carried out, so we can assist you well in future visits
• Improve our website and services over time

We do not use your information for automated marketing campaigns, and we do not sell or share it with third parties for their own commercial purposes.

Cookies

Our website uses a small number of cookies to help it function and to understand how visitors interact with its pages. You can find full details in our Cookie Policy. You may adjust your cookie preferences at any time using the banner that appears on your first visit.

Data Retention

We keep your contact information for as long as is necessary to fulfil the purpose for which it was collected — typically, the duration of our working relationship with you and a reasonable period thereafter for record-keeping. Service records for restored or serviced pieces are kept longer so we can provide accurate history if you return the watch to us years later.

Your Rights

You have the right to ask us what personal information we hold about you, to request a copy of it, and to ask us to correct or delete it where appropriate. If you would like to exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable time.

Data Security

We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. Our website uses HTTPS encryption for data transmitted between your browser and our server. Our physical records are kept securely within our workshop premises.

Third-Party Services

Our website may use third-party services such as analytics providers and font libraries. These services may set their own cookies and collect certain information under their own privacy terms. We choose providers that treat data with care, and we do not permit them to use information collected on our site for purposes beyond providing their service to us.

Changes to This Policy

We may update this Privacy Policy from time to time if our practices change or if we are required to do so by law. The date at the top of this page reflects when it was last revised. We encourage you to review it occasionally.

Contact

If you have any questions about this policy or about how we handle your information, please do not hesitate to get in touch:

• Email: [email protected]
• Phone: +66 81 836 4072
• Post: Rattana, 47 Phaya Thai Road, Ratchathewi, Bangkok 10400, Thailand